The Hosting Desk

Managing Trips

Requests, payment, pickup, handover, the active trip, and return.

Preparing Your Vehicle for Its First BookingA practical pass over the car, the papers, and the app before the first paid pickup.1 min read · Updated 2 November 2026
Understanding Booking RequestsWhat a request means, and when it becomes a trip you prepare for.1 min read · Updated 2 November 2026
What Happens After a Booking Is Confirmed?The gap between a confirmed record and a car that is ready to drive.1 min read · Updated 2 November 2026
Preparing for Vehicle PickupThe host checklist that has to be finished before the guest can start.1 min read · Updated 2 November 2026
Guest Verification and DocumentationWho may take the car, and which checks happen before the trip starts.1 min read · Updated 2 November 2026
Understanding Vehicle HandoverThe moment the car changes hands, and the records that belong to that moment.1 min read · Updated 2 November 2026
Starting a Trip on Nova RidesWhy the guest cannot start until you have marked the vehicle ready.1 min read · Updated 2 November 2026
Managing an Active BookingWhat you do, and what you leave alone, while the guest has the car.1 min read · Updated 2 November 2026
Handling Vehicle ReturnsThe guest finishes return first. You close the trip after you have checked the car.1 min read · Updated 2 November 2026
Trip Extensions and CancellationsHow a guest asks for more time, and where cancellation rules actually live.1 min read · Updated 2 November 2026