Managing an Active Booking
What you do, and what you leave alone, while the guest has the car.
Nova RidesPublished 2 November 2026Updated 2 November 20261 min read
During the trip the guest has the car under the booking. Your job is to stay reachable, keep the facts accurate, and use Nova Rides if something material changes.
- Reply on the booking when there is a question about handover, return, or a fault.
- Do not ask for extra money for time, fuel, tolls, or a deposit outside the platform.
- Do not track the guest yourself, and do not ask them to share a live location with you.
- Do not remove or interfere with tracking equipment Nova Rides manages.
- If the car is stolen, kept past the return, or involved in an incident, tell Nova Rides. Contact emergency services first if someone is in danger.
The car must remain available for that booking. Do not arrange a second use of the same vehicle over the same dates.
Was this helpful?