Nova Rides Community Guidelines
More Than Miles
These guidelines set expectations for everyone who uses Nova Rides. They sit alongside our Terms of Service and other policies, and they apply to hosts and guests alike.
1. Treat people with respect
Respect other members of the Nova Rides community. We do not tolerate harassment, threats, intimidation, abusive behaviour, discrimination, hateful conduct, unwelcome sexual conduct, deliberate attempts to embarrass or harm another member, sharing private information without permission, fraud, or impersonation.
2. Be who you say you are
Your Nova Rides account must belong to you. Provide accurate information when creating an account, booking a vehicle, or listing a vehicle. Do not use another person's identity, share your account, submit false documents, or bypass verification requirements. Hosts must have legal authority to list their vehicles.
3. Hosts must provide safe, accurately represented vehicles
Vehicles must be legally registered, properly insured as required by Nova Rides, roadworthy, mechanically safe, clean, reasonably presentable, available as agreed, and accurately represented. Known mechanical problems, damage, warning lights, modifications, or other material issues must not be concealed.
4. Guests must treat every vehicle as if it were their own
Drive responsibly, follow Nigerian traffic laws, keep the vehicle secure, return it on time and in the agreed condition, report incidents promptly, use the vehicle only for permitted purposes, and return all keys, documents, accessories, and equipment provided.
5. Drive safely
The following are not permitted: driving under the influence of alcohol or drugs, reckless or dangerous driving, racing or competitions, illegal activity, unsafe passenger use, driving by unapproved drivers, or deliberate conduct that puts people or property at unreasonable risk.
6. Only approved drivers may drive
Only drivers approved under the applicable Nova Rides process may operate a vehicle. Do not hand the vehicle to another person unless they have been properly approved.
7. Respect the vehicle
Unless expressly permitted, the following are not allowed: smoking or vaping inside vehicles, racing or performance driving, off-road use, towing, commercial passenger or delivery use, modifications, or transporting illegal, dangerous, or hazardous materials.
8. Keep vehicles clean
Hosts should provide vehicles in a clean and reasonably presentable condition. Guests should return them in substantially the same condition, allowing for normal use.
9. Road trips and out-of-state travel
Guests must follow the travel permissions attached to the vehicle and trip. Nova Rides may use tracking and geofencing to help protect vehicles and enforce agreed travel restrictions. If Nova Rides contacts a guest about unauthorized travel, the guest is expected to cooperate immediately. Continued unauthorized use or refusal to cooperate may result in escalation, recovery, suspension, or account action.
10. Vehicle tracking and security
Nova Rides may use approved tracking and security technology to protect vehicles, support trip operations, detect unauthorized use, and assist with recovery. Where applicable, tracking will be disclosed in accordance with Nova Rides policies and applicable law. Attempts to disable, remove, damage, or interfere with approved tracking or security devices are prohibited.
11. Report incidents immediately
Report accidents, theft or attempted theft, damage, mechanical failures, warning lights or safety issues, police or law-enforcement incidents, lost or stolen keys, unauthorized drivers, unauthorized travel, suspected fraud, and situations where a vehicle or person may be at risk.
12. Be honest about damage
Do not falsify check-in or check-out photos, conceal damage, blame another person for damage you caused, alter evidence, submit fraudulent claims, or intentionally damage a vehicle and report it as accidental. Nova Rides may request photographs, documents, statements, or other information when investigating an incident.
13. Keep transactions on Nova Rides
Bookings made through Nova Rides should remain on Nova Rides. Do not move transactions off-platform to avoid fees, verification, insurance requirements, policies, or safeguards.
14. Honor your commitments
Hosts and guests are expected to follow through on confirmed trips. Hosts should not cancel simply because they found a better opportunity or want a different price. Guests should not make bookings they do not intend to honor.
15. Communicate clearly
Respond to reasonable trip-related messages, provide accurate pickup and return information, communicate delays early, and report problems rather than ignoring them. Do not use communication channels to harass, threaten, manipulate, or pressure another member.
16. Respect privacy
Information received about another member should only be used for legitimate purposes connected to the trip or platform interaction. Do not publish private information, share private conversations without a legitimate reason, or use another member's information to harass or threaten them.
17. No discrimination
Nova Rides is open to people from different backgrounds and walks of life. Members must not discriminate against another member based on protected characteristics or use discriminatory language or behaviour.
18. Follow the law
Everyone using Nova Rides is expected to comply with applicable Nigerian laws and regulations, including traffic, licensing, vehicle, and road-use requirements. Nova Rides does not permit its platform or vehicles to be used for illegal activity.
19. Insurance and protection requirements
Hosts and guests must comply with the insurance and protection requirements applicable to their vehicle and booking. Do not misrepresent information relevant to an insurance claim or incident. Coverage may be affected where policies are violated, facts are misrepresented, or a vehicle is used in a prohibited manner.
20. Reviews should be honest
Reviews should reflect actual experience. Do not threaten someone with a negative review, offer reviews in exchange for benefits, review a trip you did not take, harass or retaliate through reviews, or deliberately submit false information.
21. When something goes wrong
If there is a disagreement, communicate respectfully where safe and appropriate. If it cannot be resolved, contact Nova Rides. We may review booking details, messages, photographs, vehicle information, trip records, incident reports, and other available evidence.
22. Serious or repeated violations
Nova Rides may take action for violations or safety, security, or trust risks. Actions may include warnings, additional verification, listing removal, trip cancellation or suspension, financial responsibility for applicable costs, account restrictions, suspension or permanent removal, vehicle recovery, or referral to an insurer, law enforcement, or another appropriate authority where necessary.
23. The Nova standard
A good Nova Rides community is built by everyone. Take care of the car. Take care of each other. Do the right thing. Because Nova Rides is more than miles.