Safety, Insurance & Protection
Understanding the Claims Process
How a report becomes an assessment, and who decides a repair.
Nova RidesPublished 2 November 2026Updated 2 November 20261 min read
After an incident on a booking, you see a notice there. Coronation assesses a claim under the policy it issued. Nova Rides does not guarantee a repair, a replacement car, or the return of the vehicle.
- Report promptly and accurately. Do not misstate who was driving or what the trip was for.
- Provide documents Nova Rides or Coronation reasonably asks for, including ownership papers when recovery or a claim needs them.
- Deposit deductions, when they are allowed, follow the Terms and the cancellation and deposit rules. A pending claim can delay release of the deposit.
- Personal Accident claims are not motor repairs. Injury benefits and vehicle damage are different policies.
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