Policies

1. Introduction

This Cookie Policy (“Policy”) explains how Nova Rides Limited (“Nova Rides”, “we”, “us” or “our”) uses Cookies and similar technologies when you access or use the Nova Rides website, mobile application, Platform or other digital services operated by us (collectively, the “Platform”).

This Policy should be read in conjunction with our Privacy Policy. References in this Policy to “we”, “us”, or “our” are references to Nova Rides Limited. References to “you” or “User” in this policy are references to any natural person who visits our website, uses our mobile application or otherwise uses the Platform.

2. What Are Cookies?

Cookies are small data files or similar technologies that are accessed through your device when you visit a website or use a digital platform. The data files are transferred from your device to us when you visit our website.

Cookies may collect information that constitutes personal data, including your IP addresses, web traffic, number of times you visit, browser type and version, device details, date and time of visits, and, where you use our mobile application, device identifiers and location data (subject to the permissions you grant on your device).

This may also enable us to recognise a device, remember preferences, maintain sessions, provide security, understand how the Platform is used and support other functions.

For purposes of this Policy, references to “Cookies” include Cookies and other technologies that perform similar functions, where applicable.

3. How Nova Rides Uses Cookies

Nova Rides uses cookies and similar technologies for purposes including:

• enabling the basic operation and security of the Platform;
• maintaining User sessions and supporting account functionality;
• remembering User preferences and settings;
• improving the performance, functionality and usability of the Platform;
• understanding how Users interact with and use the Platform;
• detecting, preventing and investigating fraud, abuse, security incidents and other unauthorised activity; and
• supporting other purposes disclosed to you at the time the relevant cookie or similar technology is deployed.

We use Cookies to distinguish you from other users and understand how you interact with our Platform, which helps us improve our features, functionality and services.

Depending on your Cookie settings and preferences, we will place or store non-essential Cookies on your device only after obtaining your consent. Necessary Cookies may be placed without consent because they are essential to the operation of the Platform.

We will only use analytics, functional and marketing Cookies where you have given consent, which you may refuse or withdraw at any time.

Your browser may automatically accept Cookies, or you may be able to adjust your browser settings to reject Cookies or notify you when a website seeks to place Cookies on your device.

Please note that disabling non-essential Cookies may affect the functionality of our website and your ability to access or use certain features.

The specific cookies and similar technologies used by Nova Rides may change as the Platform develops and as new technologies or services are introduced. We will update the Cookie Policy and, where a change is material, notify you through the Platform and, where required, ask for your consent again.

4. Types of Cookies

Depending on their purpose and function, Nova Rides may use the following categories of cookies:

Necessary Cookies

These Cookies are necessary for the operation, security and basic functionality of the Platform. They may support functions such as account authentication, session management, security, network stability and accessibility.

Because these cookies may be necessary for the Platform to function properly, disabling them may affect the availability or functionality of certain Platform features.

Functional Cookies

Functional cookies may enable the Platform to remember preferences, settings or choices made by a User and provide a more personalised experience. These cookies will only be used with the User's consent.

Analytics and Performance Cookies

Nova Rides may use analytics or performance cookies and similar technologies to understand how Users interact with the Platform, measure performance, identify areas for improvement and improve the functionality and user experience of the Platform. These cookies will only be used with the User's consent.

Marketing and Advertising Cookies

Nova Rides uses cookies or similar technologies to support marketing, advertising, campaign measurement or the delivery of content that may be relevant to Users.

These cookies will only be used with the User's consent.

Nova Rides will not introduce non-essential advertising or marketing cookies without providing the applicable notice and consent mechanism required by law.

5. Third-Party Cookies and Technologies

Nova Rides may use third-party services that place or access cookies or similar technologies on the Platform.

These third parties may process information collected through such technologies for purposes including payment processing, security, analytics, communications, advertising, functionality or other services provided to Nova Rides.

Where third-party cookies or similar technologies are used, the applicable third party may process information in accordance with its own privacy policy and applicable terms.

Nova Rides will provide appropriate information and obtain your consent before permitting non-essential third-party cookies or similar tracking technologies to operate.

The third parties whose Cookies or similar technologies are used on the Platform may include payment processors, analytics providers, etc. You can find details of how each processes information in its own privacy policy.

6. Cookie Consent and Your Choices

When you first visit the Platform or open the mobile application, Nova Rides will provide an appropriate notice or cookie banner informing you of the relevant cookies and providing applicable choices.

Depending on the cookies being used, you may be able to:

• accept all applicable cookies;
• reject or decline non-essential cookies; or
• select or manage the categories of non-essential cookies you wish to permit.

You may withdraw or change your consent at any time through cookie settings or other mechanism made available by Nova Rides.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that disabling or rejecting certain cookies may affect the functionality, availability or performance of parts of the Platform.

7. Browser and Device Controls

You may also be able to control or delete cookies through your browser or device settings.

The method for managing cookies varies depending on the browser or device you use. Disabling cookies through your browser or device may affect the functionality of the Platform.

Browser or device settings may not provide the same level of control as the cookie management tools provided by Nova Rides.

8. Retention of Cookies

The period for which a cookie remains on your device may vary depending on whether it is a session cookie or a persistent cookie and the purpose for which it is used.

Session cookies are generally removed when you close your browser or end your session, while persistent cookies may remain on your device for a specified period or until they are deleted.

The retention period applicable to a particular cookie may depend on its purpose, configuration and the third party responsible for deploying it.

We do not keep Cookies for longer than is necessary for their stated purpose.

9. Mobile Application and Location Data

When you use the Nova Rides mobile application, we may use device identifiers, software development kits (SDKs) and similar technologies instead of browser Cookies. Where these collect location data or other personal data, we do so in line with the permissions you grant on your device and our Privacy Policy, and you can change those permissions at any time in your device settings.

10. Cookies and Personal Data

Some cookies and similar technologies may collect information that constitutes personal data under applicable data protection laws. Where this occurs, Nova Rides will process such information in accordance with the Nigeria Data Protection Act 2023, applicable regulatory requirements and the Nova Rides Privacy Policy.

Nova Rides relies on your consent as the lawful basis for non-essential Cookies, and on its legitimate interests in providing and securing the Platform for necessary Cookies.

11. Data Sharing and Transfers

Information collected through cookies or similar technologies may be processed by Nova Rides and, where applicable, third-party service providers engaged to provide services to Nova Rides.

Where the use of a particular cookie or technology involves the transfer of personal data, Nova Rides will apply the safeguards and requirements applicable to such transfer under Nigerian data protection law.

Further information on how Nova Rides collects, uses, stores, shares and protects personal data is available in our Privacy Policy.

12. Your Rights and Complaints

Under the Nigeria Data Protection Act 2023 you have rights in relation to your personal data, including the rights to be informed, to access and correct your data, to have it erased or its processing restricted, to object to processing, and to withdraw consent. To exercise these rights, contact us using the details below.

13. Updates to this Cookies Policy

Nova Rides may update this Cookies Policy from time to time to reflect changes to the Platform, the cookies and technologies we use, applicable laws or regulatory requirements.

We will notify Users of material changes through the Platform or other appropriate means. The updated Cookies Policy will take effect from the date stated in the updated Policy.

Where a change requires your consent, we will ask for it again through the cookie banner or settings. It is your responsibility to regularly check the content of this policy to learn about any changes.

14. Contact Us

If you have any questions or concerns regarding this Cookies Policy or Nova Rides' use of cookies and similar technologies, you may contact us via email on support@novarides.ng.